The Classic Commerce System Status Report is useful for troubleshooting issues with your store. Containing a wide variety of information and tools, you can check software versions, server settings, and more from within. The Status page is useful when asking for help. Download the System Status Report and include it in your support request.
View System Status
To view your System Status report:
- Go to: Classic Commerce > Status.
- Troubleshoot using the info below, before asking for help on GitHub or the ClassicPress Forums.
- Select Get System Report and copy/paste it into your support request, if you’re still having issues. The information included will help others narrow down the issue much quicker.
CMS Environment
This provides general information about your site and CMS installation and features you have enabled.
| FIELD NAME | DESCRIPTION | EXAMPLE |
|---|---|---|
| Home URL | URL of your site’s homepage. | https://example.com |
| Site URL | Root URL of your site. | https://example.com |
| Classic Commerce Version | Version of Classic Commerce installed on your site. | 1.0.0 |
| WooCommerce equivalent version | The equivalent WooCommerce version | 3.5.3 |
| Log Directory Writable | Whether the Classic Commerce log directory is writable, and the location. | /home/classicc/example.com/wp-content/uploads/wc-logs/ |
| CMS Version | Version of the CMS installed on your site. | 1.2.0 |
| Multisite | Whether you have Multisite enabled. | No |
| Memory Limit | Maximum memory (RAM) that your site can use at one time. | 256 MB |
| Debug Mode | Displays whether your CMS is in Debug Mode. | – |
| Cron | Displays whether your CMS Cron is enabled. | ✓ |
| Language | Current language used by your CMS. Default = English | en_US |
| External Object Cache | Whether your CMS is using an external cache. | ✓ |
Server Environment
This provides general information about your server.
| FIELD NAME | DESCRIPTION | EXAMPLE |
|---|---|---|
| Server Info | Information about the webserver currently hosting your site. | LiteSpeed |
| PHP Version | Version of PHP installed on your hosting server. | 7.3.22 |
| PHP Post Max Size | Largest file size that can be contained in one post. | 1 GB |
| PHP Time Limit | Amount of time in seconds that your site spends on a single operation before timing out (to avoid server lockups). | 1200 |
| PHP Max Input Vars | The maximum number of variables your server can use for a single function to avoid overloads. | 6144 |
| cURL Version | Version of cURL installed on your server, if any. | 7.68.0, OpenSSL/1.1.0l |
| SUHOSIN Installed | Suhosin is an advanced protection system for PHP installations. It was designed to protect your servers against a number of well-known problems in PHP applications; and also against potential unknown vulnerabilities within these applications or the PHP core itself. If enabled on your server, Suhosin may need to be configured to increase its data submission limits. | ✓ |
| MySQL Version | Version of MySQL installed on your hosting server. | 5.6.47-13.1.20 |
| Max Upload Size | Largest file size that can be uploaded to your WordPress installation. | 2GB |
| Default Timezone is UTC | Whether the timezone for your server is UTC. | ✓ |
| fsockopen/cURL | Payment gateways can use cURL to communicate with remote servers to authorize payments. Other plugins may also use it when communicating with remote services. | ✓ |
| SoapClient | Some Web services use SOAP to get information from remote servers, e.g., Live shipping quotes from FedEx require SOAP be installed. | ✓ |
| DOMDocument | HTML/Multipart emails use DOMDocument to generate inline CSS in templates. | ✓ |
| GZip | GZip (gzopen) is used to open the GEOIP database from MaxMind. | ✓ |
| Multibyte String | Multibyte String (mbstring) functions are used to support UTF-8 characters. | ✓ |
| Remote Post | PayPal uses this method of communication when sending back transaction information. | ✓ |
| Remote Get | Classic Commerce plugins may use this method of communication when checking for updates. | ✓ |
Database
This tells you your current database version, and lists all database tables and whether or not they exist.
| FIELD NAME | EXAMPLE |
|---|---|
| Classic Commerce Database Version Version of Classic Commerce that the database is formatted for. |
3.5.3 |
| Database prefix | wp_ |
| MaxMind GeoIP database | ✓ example/wp-content/uploads/GeoLite2-Country.mmdb |
| Total Database Size | 2.06MB |
| Database Data Size | 8.48MB |
| Database Index Size | 2.21MB |
| wp_woocommerce_sessions | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_api_keys | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_attribute_taxonomies | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_downloadable_product_permissions | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_order_items | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_order_itemmeta | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_tax_rates | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_tax_rate_locations | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_shipping_zones | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_shipping_zone_locations | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_shipping_zone_methods | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_payment_tokens | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_payment_tokenmeta | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_woocommerce_log | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_commentmeta | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_comments | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_links | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_options | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_postmeta | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_posts | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_termmeta | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_terms | Data:0.02MB + Index: 0.05MB + Engine InnoDB |
| wp_term_relationships | Data:0.02MB + Index: 0.02MB + Engine InnoDB |
| wp_term_taxonomy | Data:0.02MB + Index: 0.01MB + Engine InnoDB |
| wp_usermeta | Data:0.02MB + Index: 0.02MB + Engine InnoDB |
| wp_users | Data:0.02MB + Index: 0.01MB + Engine InnoDB |
Post Type Counts
This shows what post types exist on your store and how many posts exist within each type. Varies according to what plugins you have installed.
| POST TYPE NAME | COUNT |
|---|---|
| attachment | 16 |
| customize_changeset | 3 |
| nav_menu_item | 5 |
| page | 7 |
| post | 25 |
| product | 36 |
| product_variation | 4 |
| scheduled-action | 2 |
| shop_order | 10 |
Security
Displays whether your connection is protected. Errors should be hidden from untrusted visitors trying to view your information.
| SECURITY | DESCRIPTION | EXAMPLE |
|---|---|---|
| Secure connection (HTTPS): | Is the connection to your store secure? | ✓ |
| Hide errors from visitors | Error messages can contain sensitive information about your store environment. These should be hidden from untrusted visitors. | ✓ |
Active Plugins
This displays all plugins installed and active on your site. You can view current version numbers of your software and if any extensions have updates available.
| ACTIVE PLUGINS (5) | EXAMPLE |
|---|---|
| Classic Commerce | by ClassicPress Research Team – 1.0.0 |
| Shield Security | by Shield Security – 9.2.1 |
| Update Manager | by Code Potent – 2.0.0 |
Settings
This shows general settings for your site.
| FIELD NAME | DESCRIPTION | EXAMPLE |
|---|---|---|
| API Enabled | Does your site have REST API enabled? | ✓ |
| Force SSL | Does your site force an SSL certificate for transactions? | ✓ |
| Currency | What currency are prices displayed in and payments processed in | USD ($) |
| Currency Position | Position of the currency symbol when displaying prices. | left |
| Thousands Separator | Character used for a thousands separator in displayed prices. | , |
| Decimal Separator | Character used for decimal points in displayed prices. | . |
| Number of Decimals | Places shown after decimal points in displayed prices. | 2 |
| Taxonomies: Product types | Terms used for product types/statuses | booking, bundle, external, grouped, simple, subscription, variable |
| Taxonomies: Product visibility | A list of terms used for product visibility. | exclude-from-catalog, exclude-from-search, featured, outofstock, rated-1, rated-2, rated-3, rated-4, rated-5. |
Classic Commerce Pages
This shows page IDs and Permalinks designated as Classic Commerce pages.
For example: If your site is https://example.com, a user would get to the Cart page by going to https://example.com/cart/
| FIELD NAME | DESCRIPTION | EXAMPLE |
|---|---|---|
| Shop Base | URL of your Classic Commerce shop’s homepage (along with the Page ID). | #3 – /shop/ |
| Cart | URL of your Classic Commerce shop’s cart (along with the page ID). | #4 – /cart/ |
| Checkout | URL of your Classic Commerce shop’s checkout (along with the page ID). | #5 – /checkout/ |
| My Account | URL of your Classic Commerce shop’s “My Account” Page (along with the page ID). | #6 – /my-account/ |
| Terms and conditions | URL of your Terms and conditions page. (along with the page ID). | #361 – /terms-and-conditions/ |
Theme
This displays information about the current theme running on your installation. Be aware there are no standards on what themes should and should not do, and some themes can cause conflicts with Classic Commerce or one of its extensions.
| FIELD NAME | DESCRIPTION | EXAMPLE |
|---|---|---|
| Name | Name of the active theme. | Classic Commerce Default Theme |
| Version | Installed version of the current active theme. | 1.0.0 |
| Author URL | Developer or theme URL | https://classiccommerce.cc |
| Child Theme | Whether the active theme is a child theme, and what the parent theme is. | x |
| WooCommerce Support | Whether the theme declares WooCommerce support. | ✓ |
Templates
This section shows any files that are overriding the default WooCommerce template pages, and also notes if the templates are outdated.
| TEMPLATES | |
|---|---|
| Overrides | child-theme/woocommerce/checkout/form-checkout.php |
